FAQ

Below are the most common questions our customers ask before and after placing an order. If you need further assistance, feel free to reach out anytime.

1. Do you offer free shipping?

Yes! Azulli offers FREE worldwide delivery on all orders, no matter the destination.

2. How long does shipping take?

Shipping times vary depending on your location:

  • USA, UK, Canada, Europe: 5–12 business days

  • Australia & Asia: 7–14 business days

  • Africa, Middle East, South America: 7–15 business days

Once your order ships, you will receive a tracking number.

3. Are your watches original?

Yes. Every Azulli timepiece is custom-built and hand-assembled by our team before shipment.
We do not partner with affiliates, resellers, or third-party sellers.

4. Can I cancel my order?

No. Because each watch is custom-assembled, orders cannot be canceled once placed.
However, you may request changes before production begins.

5. Can I change my order after purchasing?

Yes, if production has not started yet.
You can change:

  • Model

  • Color

  • Strap

  • Variant

Just contact us immediately after placing your order.

6. Do you accept returns or exchanges?

No. Since all watches are individually assembled, all sales are final and we do not accept returns or exchanges unless the item arrives damaged or defective.

7. What if my watch arrives damaged or not working?

Contact us immediately via WhatsApp or email with:

  • Clear photos or

  • A short video showing the issue

After verification, we will send you a free replacement watch.

8. What is covered under the warranty?

We offer a 6-month functional warranty, which covers:

  • Internal defects

  • Non-working watch on arrival

  • Mechanical issues not caused by use

You must provide photos or video for approval.

9. What is NOT covered under the warranty?

Warranty does NOT cover:

  • Accidental damage (drops, impact, scratches)

  • Water damage

  • Strap wear and tear

  • Issues reported after 6 months

  • Damage caused by misuse

10. How do I submit a warranty claim?

Send us:

  • Photos or video of the defect

  • Your order number

  • Your name

Once approved, we will send a brand-new replacement.

11. What happens if my package is not delivered?

If the package is:

  • Returned to sender

  • Unclaimed

  • Rejected by customs

  • Lost in transit

We will resend your order for free until it is successfully delivered.

You will never lose your package with us.

12. Do you offer refunds?

Refunds are not offered, except in rare cases where:

  • A verified defective item cannot be replaced

  • A manufacturing issue is confirmed and approved

All decisions are made by our support team.

13. What payment methods do you accept?

We accept:

  • Credit/Debit Cards

  • Apple Pay / Google Pay

  • Shop Pay

  • Other local payment options depending on country

All payments are 100% secure.

14. Can I track my order?

Yes. Once your item ships, you will receive a tracking number via email.
Tracking may take 1–3 days to update.

15. Are the watches water-resistant?

Most models have basic water resistance, suitable for light splashes.
They are not recommended for swimming, showering, or deep water exposure.

(Check your product description for details.)

16. Do you work with influencers or affiliates?

No. Azulli does not work with affiliates, influencers, or external partners.
All products and reviews come directly from our customers.

17. How can I contact support?

You can reach us anytime:

  • Email: contact@azulliwatches.com

  • WhatsApp: +1 800 613-0985

We respond fast.